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FREE SHIPPING OVER 400€

14 DAYS ITEM RETURNS

2 YEAR WARRANTY

100% SECURE PAYMENT

Frequently Asked Questions

Ionizers

  • Sometimes the indication light is turned on after the end of usage of IONEX-toothbrush, though it should not be. Why does it happen and should I be concerned?

    It sometimes happens that the indication light is turned on after use, because the circuit contacts are very sensitive. This may occur due to:

    • excessive brushing (the material bends and it takes some time to return to its original position; in the meantime a contact is maintained and the light is turned on. To prevent is from happening, we recommend a very gentle brushing – this is also good for protecting your gums from injuries);
    • water has entered the circuit (we recommend that you wipe your toothbrush dry after use),
    • another reason.

    The battery has a surplus of energy, and lights turning on occasionally will not shorten its life. Just wait a little and see, what is happening. In 90% of cases, when the light is turned on after use, it gets solved by itself in a few days or up to 3 weeks.

    However, if the light is turned on continuously for one month or more, and the battery would therefore run out sooner than expected, we will exchange it for a new one; just send it back after the light goes out (include your address and receipt data) and we will send you a replacement. We guarantee for circuit and battery operation in 3 months upon the date of purchase.

     

    If the toothbrush does not work (the light does not turn on despite the correct usage), we will replace it in period up to 3 months from the date of purchase, if you provide a bill (receipt) number.

  • How is it possible that IONEX-tootbrush removes plaque and tartar without any hard brushing?

    This is the point of using this brush.

    IONEX toothbrush works on the principle of polarity which states that each element in nature has either a positive or a negative charge. Elements of the same polarity repel each other, while elements of different polarities attract each other. When holding a wet IONEX toothbrush in your hand and placing it on your teeth (add also the water into the mouth-it is a good conductor), an electrical circuit is closed and an indicator light on the toothbrush turns on. This is made possible by the battery inside the toothbrush. The circuit causes the head of the IONEX toothbrush to become negatively charged, while your tooth enamel temporarily changes polarity from negative to positive, which causes plaque to detach from the enamel and transfer to the negatively charged head of the IONEX toothbrush. This is how all the plaque from even the most inaccessible places is succesfully removed. This cannot be achieved by any other regular toothbrush but IONEX toothbrush. Regular cleaning with the IONEX toothbrush effectively and reliably protects you from tooth decay, cavities, bad breath, inflammation of the gums and other nuisances.   

  • Money-back guarantee

    Of course, if you would not be satisfied with the product, you may return it within 14 (fourteen) days. The goods must be undamaged and in original (also undamaged) packaging.

    Please note that the air cleaning results might show in more than 3 weeks time, because it depends on how heavy the air is polluted and on the season (during winter time the air is more polluted).

    To test how polluted the air in your surroundings is, place a white piece of paper under your ionizer and determine the period within which the pollution occurs on this paper – might be in three days, after one week or up to three weeks.

    Please see the corresponding section on the bottom of the webpage.

  • Where to place the ionizer for efficient air cleaning?

    To clean the air quickly and efficiently, it is better that the ionizer is placed as high as possible – over 1.80 m. Negative ions slowly fall to the ground in a long arc and on their way bind to all the pollution in the air.

  • How to perform negative ion therapy?

    The negative ions are essential for all indoor spaces (especially for those full of synthetic materials); they clean the air and bring to us a better concentration and well-being, relieve us from stress, headaches, respiratory illnesses.

    It is strongly recommended to inhale the negative ions at the carbon brush more times a day. This ion therapy help with all the problems, associated with the shortage of negative ions, asthma, allergies, hypertension, stress and unhealthy work and living environments.

    A regular every day (and night) negative ion therapy is recommended for prevention against colds and other infectious diseases as well as for strengthening the immune system of children, in order to achieve optimal results.

    To perform a negative ion therapy, simply inhale negative ions near the carbon brush as many times a day and as long as possible, but at least 10 minutes per inhalation and about 3 hours per daytime (can be in more sessions). The ionizer should be placed as near as possible, because the largest amounts of negative ions can be found in vicinity of the carbon brush. All-night therapy is also advised in all cases of allergies, asthma, hypertension, all kinds of respiratory diseases, weak immune system, hormonal imbalance, etc. To perform a night therapy, just place the ionizer on a nightstand or near the bed to inhale the negative ions all night long.

    Alleviation of symptoms will show in a few days to a few weeks, but complete removal of all symptoms can be achieved only by every day regular therapy (as described) in 6 months to 1 year period. Please note, that there is no upper limit how long to inhale the negative ions – as long as possible and as many times as needed. IONEX air ionizer does never ever emit any harmful ozone, so the inhalation is completely safe. This is why we have achieved such great results and complete elimination of allergy symptoms, as references from many satisfied customers in book Negative ions as a method of healing describe.

  • Is IONEX air ionizer suitable for children?How to perform negative ion therapy?

    Absolutely.

    A regular every day (and night) negative ion therapy is recommended for prevention against colds and other infectious diseases as well as for strengthening the immune system of children, in order to achieve optimal results.

  • If I understand correctly, it is not necessary to clean any filters?

    Correct.

    You not need to change or clean the filters, because IONEX air ionizers do not have them. They do not filtrate the air. The air cleaning is going like this:

    The negative ions bind to all the particles in the air, joint particles drop on the ground and surfaces and stays there until you wipe it off.

    It is important that the amount of negative ions is very large, so they can quickly clean the air and many negative ions still remain in the air after cleaning to bring us therapeutic effects when inhaled.

  • How to clean my ionizer?

    Always unplug the IONEX air ionizer from the electrical grid and discharge it before you clean it. Discharging means placing the plug onto the carbon brush for a moment the ionizer – do it on the daily basis to release the static electricity. Do the same procedure, if your ionizer starts emitting crackling sounds – this means, too much static electricity has accumulated (to prevent the crackling sounds and electric shocks, do not place the ionizer on metal surfaces). Only use a slightly moist cloth (preferably a microfibre cloth) to simply wipe the appliance, focusing especially on the carbon brush. Wipe it at least once a month. If the brush is hard and sticky on touch, you can use a small amount of mild soap to dissolve the dirt. Make sure to wipe all the soap off and let the carbon brush dry. When dry, spread the fibres in the brush as wide as possible. Before you plug the appliance back, the carbon brush must be completely dry.

    Never immerse the IONEX air ionizer into water or any other liquid, nor rinse it under the tap. Do not put anything into the hole with carbon brush.

    We advise that you also clean the immediate surroundings of the IONEX air ionizer as the bulk of the dirt from the air is disposed in its vicinity. The frequency of cleaning of the IONEX air ionizer depends of the quantity of pollution in the air.

  • Can we have windows open, while the ionizer operates?

    Windows and doors can be opened, because the negative ions do their mission – to promptly remove from the air all the pollution that enters into the living spaces. Only during winter, when the concentration of particulate matter (PM) is really high and the outdoor air is heavily polluted with soot, smoke and smog, it is recommended that you have windows closed to prevent the pollution entering the building.

    You can rest assured, the air will not be be stale and stuffy, because negative ions will purify it.

  • Every time I hold the ionizer which is turned on and I accidentally touch something made of metal, I get a slight electric shake… is this normal?

    Firstly we would like to emphasize that static electricity is not dangerous, so no worries here, but it is just unpleasant. People are strongly charged with static electricity  (positive charge) due to environmental conditions (many synthetic materials are surrounding us). When you touch a metal object (f.i. a car) you get a static shock. It’s the same if you touch the ionizer, the static electricity gets released.

    The solution to these static electricity shocks is that the ionizer is not placed on metal surfaces in the first place. To release the static electricity, unplug the IONEX air ionizer and place the electric plug onto the carbon brush on a daily basis. In this way you remove all the static electricity that has been accumulating at the carbon brush. Do the same procedure, if your ionizer starts emitting crackling sounds – this means, too much static electricity has accumulated.


    Second solution we recommend is placing the ionizer on a higher shelf /cupboard, not on a desk. The negative ions can cover longer distance if the ionizer is placed higher and they do not attach to laptop / computer screens / printers too soon (if the do, the get destroyed).

  • I’ve noticed that after prolonged use the wall or ceiling has become black in some parts. I was wondering whether it is harmful? Why is this happening and how to clean it?

    This phenomenon is quite normal for the ionization of air. In fact, you can be horrified to see how polluted the air is, even if the does not seem so at the first glance.

    The pollution on your wall has come from the air. These are so-called submicron particles of soot and exhaust gases, which are notice on the wall as a gray powder) are the most harmful and carcinogenic. It is always present in the air (it just could not be seen due to its microscopic size) and we inhale it at all times if it is not removed by an ionizer. It accumulates more intensely around the ionizer, because there are more negative ions that catch the dusty particles, and we notice it as a gray powder. Negative ions bind with these pollution particles, such as: dirt, dust, formaldehyde, resin excretions, viruses, bacteria, odours, mite faeces, dead skin particles – and neutralize them. They drop to the floor due to the gravity and cannot be lifted any more, having been ionised. They are not harmful any more, because they cannot get inhaled any longer.

    Even the smallest, most hazardous air impurities of size 0.01 microns – cigarette smoke, pollen, PM particles and aerosols – are successfully removed. They are the greatest risk to the health as biological defend mechanisms do not cope efficiently with such pollution. Negative ions also remove odours, as they are just submicron particles that enter the nostrils and we perceive it.

    The pollution can easily get vacuumed and wiped off.

    The only problem are dirty walls – in this case we recommend to protect the wall behind it with some transparent foil or to paint with acrylic or washable paint, especially, if your ionizer always stands in the same place.

  • What is the difference between old 2007model and new 2016 model?

    We have listened to your needs and feedback. Compared to 2007 model, the design of 2016 model has been improved by removing the switch at the top, so the appliance does not emit a disturbing light anymore. This makes the new 2016 model better adjusted to usage in bedrooms. Instead of the switch, the operation of the 2016 model can be checked by a small indicator light next to the carbon brush, which turns on automatically when the ionizer is plugged into the power outlet. The new model has the latest technology components, which enables longer life-span of the appliance. The most important difference is in output voltage, the 2016 model has higher voltage, which means, the negative ions flow faster. This is especially beneficial for negative ions therapy performance and for faster and better results.

    2016 model is  smaller (11 x 5 cm) and therefore more adopted to the need of a modern person – you can carry it to work, on holidays, on a trip, to a spa, etc.

  • Can the negative-ion-output quantity of the IONEX air ionizer be measured by an ion counter?

    Until now we have not found an ion counter advanced enough to be able to measure the huge output of IONEX air ionizer (4,5 x 107 negative ions/cm3/second and 0,51 x 1013 negative ions/second). Our measurements were made in specially constructed hermetically sealed lab with ducts where measuring the negative ions in the air flow was possible. We found only ion counters for 2.000.000 ions/cm3/sec but this is not enough, the number keeps spinning when it reaches the maximum.

  • Sometimes I get sleepy while driving my car, especially when air condition is on. For preventing this from happening I open my window from time to time. Would a car air ionizer help me with my problem?

    This is a great summary on what is happening in a car due to the lack of negative ions. Under the laws of physics a car acts like a Faraday cage because of the automotive metal bodywork and consequently, there are no negative ions inside the car. When there are no negative ions present, we soon feel exhausted, tired, sleepy, even if we just read a book in a car, not drive. This effect can cause seriously dangerous situations. We recommend placing the IONEX car air ionizer on a dashboard of your car to improve the concentration, alertness, prevent tiredness and in the first place to clean the air from dangerous carcinogenic gas fumes, soot, dust that would otherwise accumulate in your lungs at all times.

  • Am I supposed to smell anything when IONEX air ionizer is on? How do I see if it works?

    No, you are not supposed to detect any special smell, though some more ion-sensitive people describe the smell of negative ions as ‘fresh clean smell like after the storm’. The IONEX ionizer does not ventilate the air, so do not expect any strong breeze or noise. There is just a light breeze present when you get closer to the carbon brush, when the voltage in a building is higher (app. 230-240V). The result of air ionization is noticeable in a few days, when the pollution from the air starts to accumulate especially around the ionizer (you can notice a dark dusty circle around it – it is dark because of all the gas exhaust, soot, smoke and dust in the air). You can place a white paper under the ionizer to test it. The accumulation time of course depends on the air pollution. The air is fresh and clean. The result is also visible when a sunbeam shines into a room – when air is ionized there is no floating dusty particles in the air anymore!

  • What is the difference between an air ionizer and a humidifier with ionization button that can be turned on?

    A huge difference. An air ionizer, we will speak of IONEX air ionizer at this point, emits huge amounts of negatively charged small air ions from a carbon brush.

    A humidifier emits water vapour. An air ion (electron of an atom) and a droplet of water vapour is a huge difference. Why? A water droplet does not attach itself to dust or other dirt in the air like air ions do, so it has no cleaning / purifying effects. Besides this a water droplet does not bring a therapeutic effect like negative ions do. The negative ions are essential for all processes in a human body, since they balance different functions, open the airways, lower the stress hormone, histamine, balance the blood pressure, lower the pain at headaches and wounds, improve the concentration and work performance and prevent us from different air-transmitted infections and colds.

    These two devices are not compatible, because an air ionizer needs a high voltage (4500V) to break an atom (of carbon) to release a negative ion, and has a low power (1,6W); on the contrary a humidifier needs a bigger power (usually 40W or so) and small voltage (110 – 220V). A device with a high voltage and a higher power would be lethal! So usually the ionization button does not bring true ionization. We tested some of them with ionoscope and there were no negative ions detected. There should be huge amounts of negative ions present to clean the air and to also feel the therapeutic effects. And a ionization source should be visible, not hidden, so the negative ions have a free way to open air and do not get destroyed by hitting any barriers.

  • Why is IONEX air ionizer more expensive than other air ionizers?

    Because its production costs a lot due to all the high-quality materials, especially the unique carbon brush. The carbon brush is an important part which enables a long-term usage of the IONEX air ionizer (more than 10 years) and never emits harmful ozone like other ionizers do. All measurements of negative ions and confirmation there is no ozone present, certification fees (RoHS, TÜV, GS,…) are also included in the price. But we have been keeping the same price from the beginning of production.

  • Should I turn the ionizer off after some time and can I use it in bathroom?

    No, the ionizer can be turned on all the time. Sure, IONEX air ionizer is safe to use also in bathrooms or other places with higher humidity. We have made a test and proved that the water has no influence on the operation of the ionizer nor it causes any dangerous situations. It is especially recommended in bathrooms without windows. Because it is usually a smaller space, it is enough to place it in a bathroom about two times a week for a few hours.

  • What about the ozone output of IONEX air ionizer, since some air ionizers are known to release ozone?

    Ozone is harmful and dangerous substance, causing people to cough. This is why we tried so hard to find a material that does not release any ozone. We succeeded and for this purpose the IONEX air ionizer uses a unique patented carbon brush for emitting the negative ions. All measurements were made at the Institute of Jožef Stefan in Ljubljana, Slovenia, EU, to prove there is no ozone present when IONEX air ionizer is operating during all its lifetime (which is over ten years). Other ionizers, that use metal needle/metallic pins, plasma or membranes, also emit ozone. One attribute worth mentioning is also the amount of negative ions produced. IONEX air ionizer produces the largest amounts of negative ions measured (4,5 x 107 negative ions/cm3/second and 0,51 x 1013 negative ions/second) , that is ten times more than others. This is why we have such a great feedback from people that cured their allergies, asthma / bronchitis conditions and hypertension.

  • How big area is the IONEX air ionizer capable to clean?

    That depends on how polluted the air is. In general, one IONEX air ionizer is capable to clean whole house or apartment, if you move it from one space to another. If the air is normally polluted, it can clean a room of 50 m2 in 3-4 hours. If there are for instance smokers in a room, it takes longer (about 4-8 hours) to clean the air of the same room. For spaces when there are a lot of people (such as offices, waiting rooms, hotel lobbies, public places), it is better to use more ionizers at the same time because the air is stuffed with bacteria, viruses, odours,…) We recommend that an ionizer is turned on 24/7 (non-stop), regardless whether it is being used at home or work or other places. In this way the pollution in the air will be removed constantly and when the sun shines in a room, there will be no floating particles visible in a sunbeam.

  • Are there any limitations or precautions at using the ionizer (is there any condition an ionizer is not recommended for?)

    No. The ionizer can be used by all age groups at all health conditions, especially by asthmatics, people with allergies, high blood pressure, weak immune system, people under stress, children, during flu and cold season, in public spaces, etc.

  • What is the life span of the IONEX air ionizer? Does the carbon brush need to be replaced after some time?

    The life span of IONEX air ionizer is over ten years. The carbon brush does not need replacing, but it needs to get cleaned at least once a month or more often, if there is cigarette smoke indoor. Just unplug the ionizer from the power outlet and wipe its housing and the carbon brush with a slightly damp soft cloth, preferably a microfibre cloth. This will prevent the brush from getting sticky and dirt-coated since it blocks the ions from getting released into the air. If the brush is hard and sticky on touch, you can use a small amount of mild soap to dissolve the dirt. Make sure to wipe all the soap off and let the carbon brush dry. When dry, spread the fibres in the brush as wide as possible. Before you plug the appliance back, the carbon brush must be completely dry.

  • How do you know when the air is neutralized enough

    The point is not about a neutralization, but about removing the pollution from the air. Negative ions attach themselves to all the particles floating in the air, for instance: dust, cigarette smoke, bacteria, viruses, odors, mite feces and other allergens. The joint particle is heavy and drops to the ground due to the gravity. These ionized particles cannot get airborne again and cannot be inhaled anymore – in this way we prevent the accumulation of dirt in lungs and other tissues which can never be removed again and is the main cause for different respiratory illnesses.

  • It is known that too many positive ions are dangerous to human health. I wonder if it is the same with too many negative ions? Does the ionizer have a timer or something to control it?

    Great quantities of negative ions certanly do not harm human health, on the contrary; they are very beneficial since they improve general immune system, lower the level of stress hormone, level of histamine, blood pressure, improve the mood and vitality of cells. If huge quantities of negative ions were in any way dangerous, people would not feel so well and elevated by waterfalls, especially by Niagara waterfalls, where the highest concentration of negative ions in the world was measured.

    A timer is not needed. Actually we had to put in much effort to reach the highest quantity of negative ions.

Shipping

  • Tracking your parcel

    You can track your parcel on this website. Please choose the English language in the upper right corner. You can also choose mobile version there.

    Enter the security code and tracking number, and you should be able to see the results.

     

    The date of delivery does not include the day of sending of the consignment, Saturday, Sunday, any holidays and the time when the consignment is retained in the country of destination at the customs office (if performing the customs procedure is necessary). Please consider that in December and during other holidays the turnover of postal items is considerably increased and that these (otherwise informative) delivery dates are slightly longer.

    Such shipments can be monitored via internet for all countries throughout the journey, only when all carriers in the transfer provide data to the tracking system.

    In the opposite case, the shipments can only be queried by completing the inquiry. We as the sender can file this inquiry at our local post no sooner than 14 days after sending with a confirmation of sending. The inquiry process may take up to two months from the beginning of the inquiry. Sometimes it is better to wait up to 21 days before filing the inquiry, as 98% od packages gets delivered in this period.

     

    We will start the inquiry upon your request, sent to our customer service at: ionex@ionex.si.

    Please let our customer service know if you have received the package in the meantime.

  • What are my shipping costs

    We ship worldwide. For shipping costs, not specified below, please send your inquiry to ionex@ionex.si.

    Free shipping for orders over 400 EUR is intended for consumers only, not for distributors or other companies.

    European countries

    Our partner in shipment delivery are DPD and Post of Slovenia.

    COUNTRY

    DELIVERY TIME

    <1kg

    1-2kg

    2-5kg

    Austria

    2-3 day

    14,00€

    15,26€

    Belgium

    3 days

    9,77€

    14,30€

    24,58€

    Bolgaria

    3 days

    9,77€

    14,30€

    24,58 €

    Czech Republic

    2 days

    9,77€

    14,30€

    24,58€

    Croatia

    1 day

    12,28€

    13,58€

    Denmark

    3 days

    9,77€

    14,30€

    24,58€

    Estonia

    4 days

    9,77€

    14,30€

    24,58€

    Finland

    5 days

    9,77€

    14,30€

    24,58€

    France

    3 days

    9,77€

    14,30€

    24,58€

    Greece

    3 days

    9,77€

    14,30€

    24,58€

    Ireland

    4 days

    9,77€

    14,30€

    24,58€

    Italy

    1 day

    9,77€

    14,30€

    24,58€

    Latvia

    4 days

    9,77€

    14,30€

    24,58€

    Lithuania

    4 days

    9,77€

    14,30€

    24,58€

    Luxembourg

    2 days

    9,77€

    14,30€

    24,58€

    Hungary

    2 days

    9,77€

    14,30€

    24,58€

    Germany

    2-3 days

    14,00€

    15,26€

    Netherlands

    3 days

    9,77€

    14,30€

    24,58€

    Poland

    3 days

    9,77€

    14,30€

    24,58€

    Portugal

    4 days

    9,77€

    14,30€

    24,58€

    Romania

    3 days

    9,77€

    14,30€

    24,58€

    Slovakia

    2 days

    9,77€

    14,30€

    24,58€

    Slovenia

    1 days

    4,00€

    Spain

    4 days

    9,77€

    14,30€

    24,58€

    Sweden

    4 days

    9,77€

    14,30€

    24,58€

    United Kingdom

    3 days

    9,77€

    14,30€

    24,58€

    Non EU countries

    COUNTRY

    DELIVERY TIME

    <1kg

    1-2kg

    2-5kg

    Switzerland

    Serbia

    Montenegro

    Norway

    Belarus

    Ukraine

  • Where do you ship to?

    Besides USA and Canada we also ship to;

    European countries

    Austria
    Belgium
    Bulgaria
    Croatia
    Cyprus
    Czech Republic
    Denmark
    Estonia
    Finland
    France
    Germany
    Greece
    Hungary
    Ireland
    Italy
    Latvia
    Lithuania
    Luxembourg
    Malta
    Netherlands
    Poland
    Portugal
    Romania
    Slovakia
    Slovenia
    Spain
    Sweden
    United Kingdom

    Non EU countries

    Switzerland
    Montenegro
    Norway
    Belarus
    Ukraine
    Serbia
  • Where is my order?

    You will receive an email once your order has been dispatched which will contain tracking information. You can also keep an eye out on your Shipping or contact our Customer Care Team to help track your order.

    Please remember that on some occasions it could take up until 9pm for the courier to ship your package.

  • Will I be charged customs and import duties?

    EU

    No additional charges (custom or import duties) will be applied to your shipment.

    Non-EU countries

    The price of the items do not include customs and import duties which will vary from country to country. You may be required to pay these when you accept shipping of the items from your courier. If you refuse to accept shipping of the items you have purchased, the courier may return the items to Ionex d.o.o. In the event this happens, Ionex d.o.o. may be required to pay additional charges to the courier in respect of the cost of return including customs and import duties that were payable by you. We will look to recover these costs from you by deducting the relevant amount from any refund owed to you.

  • Do I need to sign for my delivery?

    We understand that you might not be at home to sign for your parcel; therefore it can be left in a safe place or left with a neighbour at your request.

    Please be aware that any instructions left are only requests and are not guaranteed. If this isn’t possible, a calling card will be left which will include details of how to re arrange shipping.

    Usually, you will be able to collect your parcel at your local post office or the courier will deliver it again, if the parcel was shipped via DPD parcel service.

  • Do you ship to po box and bfpo addresses?

    We love everyone equally however we are unable to ship to PO box and BFPO addresses.

Returns

  • Have you recieved my return?

    Please allow up to 14 business days for your parcel to be returned to Ionex d.o.o. We will send you a confirmation email once it has arrived. You will receive an additional email once your return has been processed.  If you haven’t heard any communication from us after the 14 business day timescale, please contact our Customer Care Team with your order number and details of the items returned.

    If you’ve returned more than one order in the same parcel, please allow an additional 72 hours for all your returns to be completed.

  • How do I return an item?

    To exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract by an unequivocal statement, sent by e-mail (ionex@ionex-ionizers.com or ionex@ionex.si ) in 14 days from the date you received the goods. If the cooling off period expires on a non-working day, your deadline is extended till the next working day. It is not enough to just send the goods back.

    Please include a copy of the invoice, phone number, e-mail and bank account number where you want to receive the reimbursement to.

    You may also electronically fill in and submit the withdrawal form on ionex-ionizers.com website, but it is not obligatory. You can access the withdrawal form here. If you use this option, we will communicate to you an acknowledgement of receipt of such a withdrawal by e-mail without delay.

    To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
    You should send back the goods without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

    You will have to bear the direct cost of returning the goods. You can choose the least expensive type of standard delivery offered e.g. by ordinary post), but make sure, the goods are unused and undamaged, in its undamaged original packaging and the outer packaging is packed in a bubble wrap. Please do not stick labels directly onto the original box, put it in a bubble wrap or PVC bag first.

    Address for returns

    IONEX d.o.o., Slomskova 25, SI-1000 Ljubljana, Slovenia, EU.

  • Can I exchange an item?

    We currently don’t offer item exchanges. If you would like to exchange an item, we would recommend returning the unwanted item back to us for a refund and placing a new order.

  • What is your returns policy?

    Should you change your mind, you can return your items to us, provided:

    • Items must be returned within 14 days of delivery.
    • Items must not be damaged or scratched
    • Items must be returned with original packaging and corresponding manuals
    • Items must be returned at the customer’s expense.
    • You must obtain proof of postage just in case your order is lost on its way back to IONEX d.o.o. Failure to do so may result in us not being able to process your return.
    • We reserve the right not to refund you if you return items to us outside the terms of our returns Policy.
    • The cost of the returns must be paid by the customer.
  • Do i have the right to cancel?

    You have the right to cancel your contract within 14 days from when you receive your order.

    To exercise the right to cancel, you must inform Ionex d.o.o. of your decision to cancel the contract by either completing the Cancellation Form or by contacting our Customer Care Team detailing your name, address and order number and that you wish to cancel your contract. You must do this within 10 days of receipt of your order. You must then return the items to us. You can do this by using our own method of return and returning to:

    EU return address:

    Ionex d.o.o.
    Slomškova 25
    1000 Ljubljana
    Slovenija, EU

    We will refund to you the full price you paid for the item without the shipping charges that you paid up. The refund will be made to you using the same method of payment as you used for the original transaction. Note that you are responsible for the cost of returning your item to us and that if you use our returns methods the cost of returning the item will be deducted from your refund.

  • How long after shipping can i make a return?

    You can return any unwanted items back to us within 28 days of shipping. Returned items must be in their original and unused condition.

    We reserve the right not to refund you if you return items to us outside the terms of our Returns Policy. Please view ‘HOW DO I RETURN AN ITEM?’ for more information.

Orders

  • Is my payment information safe?

    You can be assured that shopping with Ionex Ionizers is safe! Our site has verified SSL certificate and credit cards are processed through Swipe Payment Gateway.

    Security is very important to us at Ionex Ionizers and our site contains its own encryption software to ensure critically sensitive information, such as your name, address and your credit/debit card details are always safe. Information passed between your computer and our website cannot be read in the event of someone else intercepting it.

  • What methods of payment/currency do you accept?

    We have several payment options depending on the country you live in:

    • Credit Cards
    • PayPal
    • Bank transfer

    All credit card transactions are securely processed through Swipe Payment gateway.

  • Why am I unable to access/order from your website?

    Oops! We’re sorry to hear you have been encountering technical problems with our website. We recommend you make sure that you have the latest updates for your operating system. If this doesn’t work, try using a different browser and clearing the cache.

  • Why won’t my discount code work?

    Your code: Have you entered the code correctly? Our codes are case sensitive, try copying and pasting the code into the Promo Code box just before checkout.

    Expiry Date: Please look at the terms and conditions of the discount code to make sure this offer is still valid.

    Eligible items: From time to time we offer discount codes for selected items only and this will be stated in the terms and conditions of the discount code. To view the included items select the link provided on your newsletter/our site.

    Unique Codes: If you are lucky enough to receive a unique code from us, please note that it cannot be used in conjunction with any other discount code and the code can only be used once.

  • How do I use a discount code?

    Once you’ve added your products to your shopping cart you need to click “view shopping cart”, enter your discount code into the Promo Code box and click “Apply Code”. You can then head over to the checkout to complete your order.

    Your discount will not be added to shipping charges, sale items or exclusive collections and cannot be used in conjunction with any other offer.

  • Can I use more than one discount code on my order?

    Discount codes can’t be used in conjunction with any other offer or promotion or in addition to any student discount you may be entitled to (unless otherwise stated). Only one discount code is permitted per order.

  • Why has my order been cancelled?

    Our items sell out super quickly due to such a high demand and on occasions an item you have ordered can suddenly become unavailable. These cases are rare.

    If an item in your order sells out, we will contact you as soon as possible to confirm the cancellation of your order. If your order contains additional items, we will dispatch the rest of your order and refund the out of stock item.

  • How long after shipping can I make a return?

    You have the right to cancel your contract within 14 days from when you receive your order.

    To exercise the right to cancel, you must inform Ionex d.o.o. of your decision to cancel the contract by either completing the Cancellation Form or by contacting our Customer Care Team detailing your name, address and order number and that you wish to cancel your contract. You must do this within 14 days of receipt of your order. You must then return the items to us. You can do this by using your own method of return and returning to:

    Return address:

    IONEX d.o.o.
    Slomškova 25
    1000 Ljubljana
    Slovenija, EU

    We will refund to you the full price you paid for the item. Shipping costs will not be refunded. The refund will be made to you using the same method of payment as you used for the original transaction. Note that you are responsible for the shipping costs of ordering and returning your item to us and that if you use our returns methods the cost of returning the item will be deducted from your refund.

  • Can I amend my order?
  • Where is my order?

Account

  • How do I subscribe/unsubscribe from the newsletter?

    If you want to keep up to date with the hottest trends, latest promotions and everything about our products, make sure to sign up to our newsletter! You can do this by clicking ‘Sign Up’ in the top left hand corner of our website. Pop your email address in and press ‘GO’.

    To unsubscribe to the newsletter, you can do this two ways:

    Scroll to the bottom of any of our emails and click ‘Unsubscribe from all future correspondence’.

    Log into your shopping account and click Newsletter Subscriptions and select Unsubscribe.

  • Can i close my account?

    You can close your account by contacting our Customer Care Team with the following information:

    • Your full name
    • Your registered email address
    • Your billing address
    • Your date of birth

    Once we have received this information, we will close your account and send you a confirmation email. However we may still need to hold information about you for administrative and audit purposes, and to retain evidence of our contract with you. To find out what information we hold about you please contact our Customer Care Team.

  • Why can’t I sign into my account?

    Please ensure you are entering the correct username and password to sign into your account. If you have forgotten your password, visit the Forgotten Password link to reset.

    If you are still experiencing issues, please contact our Customer Care Team.

  • How do i change the details on my account?

    You can change your details by logging in. Simply click on ‘Edit Your Details/Edit Address Book’. On this page you can change your personal information, password and address.

  • how do i reset my password?

    To reset your password, simply select the Forgotten Password link and you will be sent an email which will explain how you can change your password.

    If you are able to sign into your account, select the ‘Edit your Details’ heading and then select the ‘Change Password’ box. A drop down will appear asking you to enter your old password and then select a new password before hitting ‘Save’. Your password will now be updated.

    If you are still experiencing issues, please contact our Customer Care Team.

  • How do i create an account?

    You need an account to be able to shop on our site. Let’s be friends, it allows you to place orders without you having to fill in your details each time you shop with us.

    You can create an account now or you can start shopping straight away and set up your account when you checkout.

Contact us

  • I’ve a question about my order, who do I contact?

    It’s easy to get in touch with us. For an instant response, just hit the “chat” icon at the bottom right corner of your screen.
    If chat isn’t available, hit the icon to send us an email and we’ll get back to you shortly.

    Alternatively, you can direct message us on Twitter, or private message us on Facebook.

    Don’t forget, if you are contacting us about an order, we need your email address or order number to sort you out as quickly as possible.

    Approximate Response Times:

    • Chat – Instant
    • Email – 4 hours
    • Facebook message – 1 hour
  • I love your products Do you allow wholesale?

    If you’re interested in finding out more about Wholesale opportunities with our ionizers, email us at: ionex@ionex.si