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Ionizers
Money-back guarantee
Of course, if you would not be satisfied with the product, you may return it within 14 (fourteen) days. The goods must be undamaged and in original (also undamaged) packaging.
Please note that the air cleaning results might show in more than 3 weeks time, because it depends on how heavy the air is polluted and on the season (during winter time the air is more polluted).
To test how polluted the air in your surroundings is, place a white piece of paper under your ionizer and determine the period within which the pollution occurs on this paper – might be in three days, after one week or up to three weeks.
Please see the corresponding section on the bottom of the webpage.
Where to place the ionizer for efficient air cleaning?
To clean the air quickly and efficiently, it is better that the ionizer is placed as high as possible – over 1.80 m. Negative ions slowly fall to the ground in a long arc and on their way bind to all the pollution in the air.
How to perform negative ion therapy?
The negative ions are essential for all indoor spaces (especially for those full of synthetic materials); they clean the air and bring to us a better concentration and well-being, relieve us from stress, headaches, respiratory illnesses.
It is strongly recommended to inhale the negative ions at the carbon brush more times a day. This ion therapy help with all the problems, associated with the shortage of negative ions, asthma, allergies, hypertension, stress and unhealthy work and living environments.
A regular every day (and night) negative ion therapy is recommended for prevention against colds and other infectious diseases as well as for strengthening the immune system of children, in order to achieve optimal results.
To perform a negative ion therapy, simply inhale negative ions near the carbon brush as many times a day and as long as possible, but at least 10 minutes per inhalation and about 3 hours per daytime (can be in more sessions). The ionizer should be placed as near as possible, because the largest amounts of negative ions can be found in vicinity of the carbon brush. All-night therapy is also advised in all cases of allergies, asthma, hypertension, all kinds of respiratory diseases, weak immune system, hormonal imbalance, etc. To perform a night therapy, just place the ionizer on a nightstand or near the bed to inhale the negative ions all night long.
Alleviation of symptoms will show in a few days to a few weeks, but complete removal of all symptoms can be achieved only by every day regular therapy (as described) in 6 months to 1 year period. Please note, that there is no upper limit how long to inhale the negative ions – as long as possible and as many times as needed. IONEX air ionizer does never ever emit any harmful ozone, so the inhalation is completely safe. This is why we have achieved such great results and complete elimination of allergy symptoms, as references from many satisfied customers in book Negative ions as a method of healing describe.
Is IONEX air ionizer suitable for children?How to perform negative ion therapy?
Absolutely.
A regular every day (and night) negative ion therapy is recommended for prevention against colds and other infectious diseases as well as for strengthening the immune system of children, in order to achieve optimal results.
If I understand correctly, it is not necessary to clean any filters?
Correct.
You not need to change or clean the filters, because IONEX air ionizers do not have them. They do not filtrate the air. The air cleaning is going like this:
The negative ions bind to all the particles in the air, joint particles drop on the ground and surfaces and stays there until you wipe it off.
It is important that the amount of negative ions is very large, so they can quickly clean the air and many negative ions still remain in the air after cleaning to bring us therapeutic effects when inhaled.
How to clean my ionizer?
Always unplug the IONEX air ionizer from the electrical grid and discharge it before you clean it. Discharging means placing the plug onto the carbon brush for a moment the ionizer – do it on the daily basis to release the static electricity. Do the same procedure, if your ionizer starts emitting crackling sounds – this means, too much static electricity has accumulated (to prevent the crackling sounds and electric shocks, do not place the ionizer on metal surfaces). Only use a slightly moist cloth (preferably a microfibre cloth) to simply wipe the appliance, focusing especially on the carbon brush. Wipe it at least once a month. If the brush is hard and sticky on touch, you can use a small amount of mild soap to dissolve the dirt. Make sure to wipe all the soap off and let the carbon brush dry. When dry, spread the fibres in the brush as wide as possible. Before you plug the appliance back, the carbon brush must be completely dry.
Never immerse the IONEX air ionizer into water or any other liquid, nor rinse it under the tap. Do not put anything into the hole with carbon brush.
We advise that you also clean the immediate surroundings of the IONEX air ionizer as the bulk of the dirt from the air is disposed in its vicinity. The frequency of cleaning of the IONEX air ionizer depends of the quantity of pollution in the air.
Can we have windows open, while the ionizer operates?
Windows and doors can be opened, because the negative ions do their mission – to promptly remove from the air all the pollution that enters into the living spaces. Only during winter, when the concentration of particulate matter (PM) is really high and the outdoor air is heavily polluted with soot, smoke and smog, it is recommended that you have windows closed to prevent the pollution entering the building.
You can rest assured, the air will not be be stale and stuffy, because negative ions will purify it.
Every time I hold the ionizer which is turned on and I accidentally touch something made of metal, I get a slight electric shake… is this normal?
Firstly we would like to emphasize that static electricity is not dangerous, so no worries here, but it is just unpleasant. People are strongly charged with static electricity (positive charge) due to environmental conditions (many synthetic materials are surrounding us). When you touch a metal object (f.i. a car) you get a static shock. It’s the same if you touch the ionizer, the static electricity gets released.
The solution to these static electricity shocks is that the ionizer is not placed on metal surfaces in the first place. To release the static electricity, unplug the IONEX air ionizer and place the electric plug onto the carbon brush on a daily basis. In this way you remove all the static electricity that has been accumulating at the carbon brush. Do the same procedure, if your ionizer starts emitting crackling sounds – this means, too much static electricity has accumulated.
Second solution we recommend is placing the ionizer on a higher shelf /cupboard, not on a desk. The negative ions can cover longer distance if the ionizer is placed higher and they do not attach to laptop / computer screens / printers too soon (if the do, the get destroyed).I’ve noticed that after prolonged use the wall or ceiling has become black in some parts. I was wondering whether it is harmful? Why is this happening and how to clean it?
This phenomenon is quite normal for the ionization of air. In fact, you can be horrified to see how polluted the air is, even if the does not seem so at the first glance.
The pollution on your wall has come from the air. These are so-called submicron particles of soot and exhaust gases, which are notice on the wall as a gray powder) are the most harmful and carcinogenic. It is always present in the air (it just could not be seen due to its microscopic size) and we inhale it at all times if it is not removed by an ionizer. It accumulates more intensely around the ionizer, because there are more negative ions that catch the dusty particles, and we notice it as a gray powder. Negative ions bind with these pollution particles, such as: dirt, dust, formaldehyde, resin excretions, viruses, bacteria, odours, mite faeces, dead skin particles – and neutralize them. They drop to the floor due to the gravity and cannot be lifted any more, having been ionised. They are not harmful any more, because they cannot get inhaled any longer.
Even the smallest, most hazardous air impurities of size 0.01 microns – cigarette smoke, pollen, PM particles and aerosols – are successfully removed. They are the greatest risk to the health as biological defend mechanisms do not cope efficiently with such pollution. Negative ions also remove odours, as they are just submicron particles that enter the nostrils and we perceive it.
The pollution can easily get vacuumed and wiped off.
The only problem are dirty walls – in this case we recommend to protect the wall behind it with some transparent foil or to paint with acrylic or washable paint, especially, if your ionizer always stands in the same place.
Can the negative-ion-output quantity of the IONEX air ionizer be measured by an ion counter?
Our measurements were performed at the Jožef Stefan Institute in a specially designed hermetically sealed laboratory with monitored air supply, where it was possible to efficiently measure the number of negative ions in the air flow with a professional high-quality ion counter after a demanding and time-consuming procedure. These measurements are the most accurate and reliable.
However, the emission of negative ions can also be measured nonprofessionally with ion counters/meters, but such a counter must be able to measure the amount of negative ions above 45 million (4.5 x 10 ^ 7 negative ions / cm ^ 3 / second and 0.51 x 10 ^ 13 negative ions / second). If the meter is not capable of this (as can be seen from its technical specification), the counter will only keeps spinning when it reaches the maximum. Generally, cheap meters are not exactly reliable.
Sometimes I get sleepy while driving my car, especially when air condition is on. For preventing this from happening I open my window from time to time. Would a car air ionizer help me with my problem?
This is a great summary on what is happening in a car due to the lack of negative ions. Under the laws of physics a car acts like a Faraday cage because of the automotive metal bodywork and consequently, there are no negative ions inside the car. When there are no negative ions present, we soon feel exhausted, tired, sleepy, even if we just read a book in a car, not drive. This effect can cause seriously dangerous situations. We recommend placing the IONEX car air ionizer on a dashboard of your car to improve the concentration, alertness, prevent tiredness and in the first place to clean the air from dangerous carcinogenic gas fumes, soot, dust that would otherwise accumulate in your lungs at all times.
Am I supposed to smell anything when IONEX air ionizer is on? How do I see if it works?
No, you are not supposed to detect any special smell, though some more ion-sensitive people describe the smell of negative ions as ‘fresh clean smell like after the storm’. The IONEX ionizer does not ventilate the air, so do not expect any strong breeze or noise. There is just a light breeze present when you get closer to the carbon brush, when the voltage in a building is higher (app. 230-240V). The result of air ionization is noticeable in a few days, when the pollution from the air starts to accumulate especially around the ionizer (you can notice a dark dusty circle around it – it is dark because of all the gas exhaust, soot, smoke and dust in the air). You can place a white paper under the ionizer to test it. The accumulation time of course depends on the air pollution. The air is fresh and clean. The result is also visible when a sunbeam shines into a room – when air is ionized there is no floating dusty particles in the air anymore!
What is the difference between an air ionizer and a humidifier with ionization button that can be turned on?
A huge difference. An air ionizer, we will speak of IONEX air ionizer at this point, emits huge amounts of negatively charged small air ions from a carbon brush.
A humidifier emits water vapour. An air ion (electron of an atom) and a droplet of water vapour is a huge difference. Why? A water droplet does not attach itself to dust or other dirt in the air like air ions do, so it has no cleaning / purifying effects. Besides this a water droplet does not bring a therapeutic effect like negative ions do. The negative ions are essential for all processes in a human body, since they balance different functions, open the airways, lower the stress hormone, histamine, balance the blood pressure, lower the pain at headaches and wounds, improve the concentration and work performance and prevent us from different air-transmitted infections and colds.
These two devices are not compatible, because an air ionizer needs a high voltage (4500V) to break an atom (of carbon) to release a negative ion, and has a low power (1,6W); on the contrary a humidifier needs a bigger power (usually 40W or so) and small voltage (110 – 220V). A device with a high voltage and a higher power would be lethal! So usually the ionization button does not bring true ionization. We tested some of them with ionoscope and there were no negative ions detected. There should be huge amounts of negative ions present to clean the air and to also feel the therapeutic effects. And a ionization source should be visible, not hidden, so the negative ions have a free way to open air and do not get destroyed by hitting any barriers.
Why is IONEX air ionizer more expensive than other air ionizers?
Because its production costs a lot due to all the high-quality materials, especially the unique carbon brush. The carbon brush is an important part which enables a long-term usage of the IONEX air ionizer (more than 10 years) and never emits harmful ozone like other ionizers do. All measurements of negative ions and confirmation there is no ozone present, certification fees (RoHS, TÜV, GS,…) are also included in the price. But we have been keeping the same price from the beginning of production.
Should I turn the ionizer off after some time and can I use it in bathroom?
No, the ionizer can be turned on all the time. Sure, IONEX air ionizer is safe to use also in bathrooms or other places with higher humidity. We have made a test and proved that the water has no influence on the operation of the ionizer nor it causes any dangerous situations. It is especially recommended in bathrooms without windows. Because it is usually a smaller space, it is enough to place it in a bathroom about two times a week for a few hours.
What about the ozone output of IONEX air ionizer, since some air ionizers are known to release ozone?
Ozone is harmful and dangerous substance, causing people to cough. This is why we tried so hard to find a material that does not release any ozone. We succeeded and for this purpose the IONEX air ionizer uses a unique patented carbon brush for emitting the negative ions. All measurements were made at the Institute of Jožef Stefan in Ljubljana, Slovenia, EU, to prove there is no ozone present when IONEX air ionizer is operating during all its lifetime (which is over ten years). Other ionizers, that use metal needle/metallic pins, plasma or membranes, also emit ozone. One attribute worth mentioning is also the amount of negative ions produced. IONEX air ionizer produces the largest amounts of negative ions measured (4,5 x 107 negative ions/cm3/second and 0,51 x 1013 negative ions/second) , that is ten times more than others. This is why we have such a great feedback from people that cured their allergies, asthma / bronchitis conditions and hypertension.
How big area is the IONEX air ionizer capable to clean?
That depends on how polluted the air is. In general, one IONEX air ionizer is capable to clean whole house or apartment, if you move it from one space to another. If the air is normally polluted, it can clean a room of 50 m2 in 3-4 hours. If there are for instance smokers in a room, it takes longer (about 4-8 hours) to clean the air of the same room. For spaces when there are a lot of people (such as offices, waiting rooms, hotel lobbies, public places), it is better to use more ionizers at the same time because the air is stuffed with bacteria, viruses, odours,…) We recommend that an ionizer is turned on 24/7 (non-stop), regardless whether it is being used at home or work or other places. In this way the pollution in the air will be removed constantly and when the sun shines in a room, there will be no floating particles visible in a sunbeam.
Are there any limitations or precautions at using the ionizer (is there any condition an ionizer is not recommended for?)
No. The ionizer can be used by all age groups at all health conditions, especially by asthmatics, people with allergies, high blood pressure, weak immune system, people under stress, children, during flu and cold season, in public spaces, etc.
What is the life span of the IONEX air ionizer? Does the carbon brush need to be replaced after some time?
The life span of IONEX air ionizer is over ten years. The carbon brush does not need replacing, but it needs to get cleaned at least once a month or more often, if there is cigarette smoke indoor. Just unplug the ionizer from the power outlet and wipe its housing and the carbon brush with a slightly damp soft cloth, preferably a microfibre cloth. This will prevent the brush from getting sticky and dirt-coated since it blocks the ions from getting released into the air. If the brush is hard and sticky on touch, you can use a small amount of mild soap to dissolve the dirt. Make sure to wipe all the soap off and let the carbon brush dry. When dry, spread the fibres in the brush as wide as possible. Before you plug the appliance back, the carbon brush must be completely dry.
How do you know when the air is neutralized enough
The point is not about a neutralization, but about removing the pollution from the air. Negative ions attach themselves to all the particles floating in the air, for instance: dust, cigarette smoke, bacteria, viruses, odors, mite feces and other allergens. The joint particle is heavy and drops to the ground due to the gravity. These ionized particles cannot get airborne again and cannot be inhaled anymore – in this way we prevent the accumulation of dirt in lungs and other tissues which can never be removed again and is the main cause for different respiratory illnesses.
It is known that too many positive ions are dangerous to human health. I wonder if it is the same with too many negative ions? Does the ionizer have a timer or something to control it?
Great quantities of negative ions certanly do not harm human health, on the contrary; they are very beneficial since they improve general immune system, lower the level of stress hormone, level of histamine, blood pressure, improve the mood and vitality of cells. If huge quantities of negative ions were in any way dangerous, people would not feel so well and elevated by waterfalls, especially by Niagara waterfalls, where the highest concentration of negative ions in the world was measured.
A timer is not needed. Actually we had to put in much effort to reach the highest quantity of negative ions.
Ionic toothbrush
How can I test if my KISS YOU ionic toothbrush still works?
Testing your KISS YOU ionic toothbrush is a very quick and simple process. All you have to do is press down on the button, located on the bottom of the handle. As you press down the button, a red light (located above the metal plate) will glow up. As long as you hold down the button, the light will glow. Please note that this indicator light will not be glowing during the process of brushing your teeth. At the same time, you are also not supposed to press down the button while you are brushing your teeth.
How is it possible that the KISS YOU toothbrush with polarity removes plaque and tartar without any hard brushing?
This is the point of using this brush.
It works on the principle of polarity which states that each element in nature has either a positive or a negative charge. Elements of the same polarity repel each other, while elements of different polarities attract each other. When holding a wet toothbrush with polarity in your hand and placing it on your teeth (add also the water into the mouth-it is a good conductor), an electrical circuit is closed and an indicator light on the toothbrush turns on. This is made possible by the battery inside the toothbrush. The circuit causes the head of the toothbrush to become negatively charged, while your tooth enamel temporarily changes polarity from negative to positive, which causes plaque to detach from the enamel and transfer to the negatively charged head of the toothbrush. This is how all the plaque from even the most inaccessible places is successfully removed. This cannot be achieved by any other regular toothbrush but KISS YOU ionic toothbrush. Regular cleaning with this toothbrush effectively and reliably protects you from tooth decay, cavities, bad breath, inflammation of the gums, and other nuisances.
Shipping
Tracking your parcel
Packages sent by DHL Express can be tracked here: https://www.dhl.com/de-en/home/tracking.html
Packages sent by the Post office: You can track your parcel on this website. Please choose the English language in the upper right corner. You can also choose the mobile version there.
The date of delivery does not include the day of sending of the consignment, Saturday, Sunday, any holidays, and the time when the consignment is retained in the country of destination at the customs office (if performing the customs procedure is necessary). Please consider that in December and during other holidays the turnover of postal items is considerably increased and that these (otherwise informative) delivery dates are slightly longer.
Such shipments can be monitored via the internet for all countries throughout the journey, only when all carriers in the transfer provide data to the tracking system.
We will start any shipping inquiry upon your request, sent to our customer service at: ionex@ionex.si.
Delivery time and shipping costs
We ship worldwide. For shipping costs, if not specified below, please send your inquiry to ionex@ionex.si.
We offer shipping by DHL Express (worldwide), Post of Slovenia (worldwide), DPD (a few countries). Please note that the DHL shipping option appears only after you fill in your shipping address in full, as the price varies by city.
North America (USA & CANADA)
Our primary partner in shipment delivery is DHL Express. Delivery time for all USA states and Canada is 3 business days. The exact price varies a bit but is generally around 20 EUR.
Our other shipping option is Post of Slovenia and USPS, once it reaches its destination. Delivery time for all USA states and Canada is 6-8 business days.
0-2kg
2-5kg
Shipping cost (USA & Canada)
38,72€
46,44€
EU countries
DHL delivers most packages within 2 business days. Price depends on the shipping address but generally costs between 15-20 EUR.
Shipping by Post of Slovenia: In the table below, you can find the delivery time for European countries.
COUNTRY
DELIVERY TIME (up to 2kg)
DELIVERY TIME (from 2kg to 5kg)
Austria
2 days
2-3 days
Belgium
2 days
3-4 day
Bolgaria
3-4 days
6-10 days
Czech Republic
2 days
3 days
Croatia
2 days
2-3 days
Denmark
2 days
4 days
Estonia
2-3 days
4-5 days
Finland
3 days
6 days
France
2-3 days
4 days
Greece
4-5 days
4 days
Ireland
3 days
6 days
Italy
2-3 days
4 days
Latvia
3 days
4-5 days
Lithuania
3-4 days
4-5 days
Luxembourg
2 days
3 days
Hungary
2 days
2 days
Germany
2-3 days
2 days
Netherlands
2-3 days
3-4 days
Poland
2-3 days
4 days
Portugal
2 days
3 days
Romania
3 days
4-6 days
Slovakia
1-2 days
3 days
Slovenia
1 day
1 day
Spain
3 days
3 days
Sweden
2 days
4 days
United Kingdom
2-3 days
3 days
Rest of the world
For DHL: fill in your delivery address during checkout to see the exact delivery time and cost.
For shipping by Post of Slovenia, refer to the table below:
CONTINENT
DELIVERY TIME (up to 2kg)
DELIVERY TIME (from 2kg to 5kg)
Europe (non EU)
3-8 days
5-8 days
Asia
5-8 days
5-15 day
South America
5-8 days
8-10 days
Africa
8-10 days
7-12 days
Australia
4-6 days
6-10 days
Where do you ship to?
Besides USA and Canada we also ship to;
European countries
Austria
Belgium
Bulgaria
Croatia
Cyprus
Czech Republic
Denmark
Estonia
Finland
France
Germany
Greece
Hungary
Ireland
Italy
Latvia
Lithuania
Luxembourg
Malta
Netherlands
Poland
Portugal
Romania
Slovakia
Slovenia
Spain
Sweden
United KingdomNon EU countries
SwitzerlandMontenegroNorwayBelarusUkraineSerbiaWhere is my order?
You will receive an email once your order has been dispatched which will contain tracking information. You can also keep an eye out on your Shipping or contact our Customer Care Team to help track your order.
Please remember that on some occasions it could take up until 9pm for the courier to ship your package.
Will I be charged customs and import duties?
EU
No additional charges (custom or import duties) will be applied to your shipment.
Non-EU countries
The price of the items do not include customs and import duties which will vary from country to country. You may be required to pay these when you accept shipping of the items from your courier. If you refuse to accept shipping of the items you have purchased, the courier may return the items to Ionex d.o.o. In the event this happens, Ionex d.o.o. may be required to pay additional charges to the courier in respect of the cost of return including customs and import duties that were payable by you. We will look to recover these costs from you by deducting the relevant amount from any refund owed to you.
Do you ship to po box and bfpo addresses?
We love everyone equally however we are unable to ship to PO box and BFPO addresses.
Returns
Have you recieved my return?
Please allow up to 14 business days for your parcel to be returned to Ionex d.o.o. We will send you a confirmation email once it has arrived. You will receive an additional email once your return has been processed. If you haven’t heard any communication from us after the 14 business day timescale, please contact our Customer Care Team with your order number and details of the items returned.
If you’ve returned more than one order in the same parcel, please allow an additional 72 hours for all your returns to be completed.
How do I return an item?
To exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract by an unequivocal statement, sent by e-mail (ionex@ionex-ionizers.com or ionex@ionex.si ) in 14 days from the date you received the goods. If the cooling-off period expires on a non-working day, your deadline is extended till the next working day. It is not enough to just send the goods back.
Please include a copy of the invoice, phone number, e-mail, and bank account number where you want to receive the reimbursement to.
You may also print the withdrawal form from ionex-ionizers.com website and send it with the goods to be returned, but it is not obligatory. You can access the withdrawal form here. If you use this option, we will send you an acknowledgment of receipt of such a withdrawal by e-mail.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
You should send back the goods without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.You will have to bear the direct cost of returning the goods. You can choose the least expensive type of standard delivery offered e.g. by ordinary post), but make sure, the goods are unused and undamaged, in its undamaged original packaging and the outer packaging is packed in a bubble wrap. Please do not stick labels directly onto the original box, put it in a bubble wrap or PVC bag first.
Please note that return of goods for personal usage (products for personal hygiene, e.g. toothbrushes, hairbrushes, …) is not possible!
Address for returns
IONEX d.o.o., Slomskova 25, SI-1000 Ljubljana, Slovenia, EU.
Can I exchange an item?
We currently don’t offer item exchanges. If you would like to exchange an item, we would recommend returning the unwanted item back to us for a refund and placing a new order.
Please note that return of goods for personal usage (products for personal hygiene, e.g. toothbrushes, hairbrushes, …) is not possible!
We only exchange a product for a new one, if it does not work.
What is your returns policy?
Should you change your mind, you can return your items to us, provided:
- Items must be returned within 14 days of delivery.
- Items must not be damaged or scratched
- Items must be returned with original packaging and corresponding manuals
- Items must be returned at the customer’s expense.
- You must obtain proof of postage just in case your order is lost on its way back to IONEX d.o.o. Failure to do so may result in us not being able to process your return.
- We reserve the right not to refund you if you return items to us outside the terms of our returns Policy.
- The cost of the returns must be paid by the customer.
Please note that return of goods for personal usage (products for personal hygiene, e.g. toothbrushes, hairbrushes, …) is not possible!
Do i have the right to cancel?
You have the right to cancel your contract within 14 days from when you receive your order.
To exercise the right to cancel, you must inform Ionex d.o.o. of your decision to cancel the contract by either completing the Cancellation Form or by contacting our Customer Care Team detailing your name, address and order number and that you wish to cancel your contract. You must do this within 10 days of receipt of your order. You must then return the items to us. You can do this by using our own method of return and returning to:
EU return address:
Ionex d.o.o.
Slomškova 25
1000 Ljubljana
Slovenija, EUWe will refund to you the full price you paid for the item without the shipping charges that you paid up. The refund will be made to you using the same method of payment as you used for the original transaction. Note that you are responsible for the cost of returning your item to us and that if you use our returns methods the cost of returning the item will be deducted from your refund.
Please note that return of goods for personal usage (products for personal hygiene, e.g. toothbrushes, hairbrushes, …) is not possible! We exchange them for new, if they do not work.
How long after shipping can i make a return?
You can return any unwanted items back to us within 14 days from receiving the item. Returned items must be in their original and unused condition.
We reserve the right not to refund you if you return items to us outside the terms of our Returns Policy. Please view ‘HOW DO I RETURN AN ITEM?’ for more information.
Please note that return of goods for personal usage (products for personal hygiene, e.g. toothbrushes, hairbrushes, …) is not possible! We exchange them for new, if they do not work.
Orders
Is my payment information safe?
You can be assured that shopping with Ionex Ionizers is safe! Our site has verified SSL certificate and credit cards are processed through Stripe Payment Gateway.
Security is very important to us at Ionex Ionizers and our site contains its own encryption software to ensure critically sensitive information, such as your name, address and your credit/debit card details are always safe. Information passed between your computer and our website cannot be read in the event of someone else intercepting it.
What methods of payment/currency do you accept?
We have several payment options depending on the country you live in:
- Credit Cards
- PayPal
- Bank transfer
All credit card transactions are securely processed through Stripe Payment gateway.
Why am I unable to access/order from your website?
Oops! We’re sorry to hear you have been encountering technical problems with our website. We recommend you make sure that you have the latest updates for your operating system. If this doesn’t work, try using a different browser and clearing the cache.
Why won’t my discount code work?
Your code: Have you entered the code correctly? Our codes are case sensitive, try copying and pasting the code into the Promo Code box just before checkout.
Expiry Date: Please look at the terms and conditions of the discount code to make sure this offer is still valid.
Eligible items: From time to time we offer discount codes for selected items only and this will be stated in the terms and conditions of the discount code. To view the included items select the link provided on your newsletter/our site.
Unique Codes: If you are lucky enough to receive a unique code from us, please note that it cannot be used in conjunction with any other discount code and the code can only be used once.
How do I use a discount code?
Once you’ve added your products to your shopping cart you need to click “view shopping cart”, enter your discount code into the Promo Code box and click “Apply Code”. You can then head over to the checkout to complete your order.
Your discount will not be added to shipping charges, sale items or exclusive collections and cannot be used in conjunction with any other offer.
Can I use more than one discount code on my order?
Discount codes can’t be used in conjunction with any other offer or promotion or in addition to any student discount you may be entitled to (unless otherwise stated). Only one discount code is permitted per order.
Why has my order been cancelled?
Our items sell out super quickly due to such a high demand and on occasions an item you have ordered can suddenly become unavailable. These cases are rare.
If an item in your order sells out, we will contact you as soon as possible to confirm the cancellation of your order. If your order contains additional items, we will dispatch the rest of your order and refund the out of stock item.
How long after shipping can I make a return?
You have the right to cancel your contract within 14 days from when you receive your order.
To exercise the right to cancel, you must inform Ionex d.o.o. of your decision to cancel the contract by either completing the Cancellation Form or by contacting our Customer Care Team detailing your name, address and order number and that you wish to cancel your contract. You must do this within 14 days of receipt of your order. You must then return the items to us. You can do this by using your own method of return and returning to:
Return address:
IONEX d.o.o.
Slomškova 25
1000 Ljubljana
Slovenija, EUWe will refund to you the full price you paid for the item. Shipping costs will not be refunded. The refund will be made to you using the same method of payment as you used for the original transaction. Note that you are responsible for the shipping costs of ordering and returning your item to us and that if you use our returns methods the cost of returning the item will be deducted from your refund.
Can I amend my order?
We’re super quick at processing orders to make sure that you receive them as soon as possible. You can amend your order as much as you like before you click “Continue to Payment” but after this point you will be unable to make amendments to your order.
Where is my order?
You will receive an email once your order has been dispatched which will contain tracking information. You can also keep an eye out on your shipping by contacting our Customer Care Team to help track your order.
Account
How do I subscribe/unsubscribe from the newsletter?
If you want to keep up to date with the hottest trends, latest promotions and everything about our products, make sure to sign up for our newsletter! After spending some time on the website, the popup form to subscribe will appear – just follow the instructions there!
To unsubscribe to the newsletter, you can do this two ways:
Scroll to the bottom of any of our emails and click ‘Unsubscribe from all future correspondence’.
Log into your shopping account and click Newsletter Subscriptions and select Unsubscribe.
Can i close my account?
You can close your account by contacting our Customer Care Team with the following information:
- Your full name
- Your registered email address
- Your billing address
- Your date of birth
Once we have received this information, we will close your account and send you a confirmation email. However we may still need to hold information about you for administrative and audit purposes, and to retain evidence of our contract with you. To find out what information we hold about you please contact our Customer Care Team.
Why can’t I sign into my account?
Please ensure you are entering the correct username and password to sign into your account. If you have forgotten your password, visit the Forgotten Password link to reset.
If you are still experiencing issues, please contact our Customer Care Team.
How do i change the details on my account?
You can change your details by logging in. Simply click on ‘Edit Your Details/Edit Address Book’. On this page you can change your personal information, password and address.
how do i reset my password?
To reset your password, simply select the Forgotten Password link and you will be sent an email which will explain how you can change your password.
If you are able to sign into your account, select the ‘Edit your Details’ heading and then select the ‘Change Password’ box. A drop down will appear asking you to enter your old password and then select a new password before hitting ‘Save’. Your password will now be updated.
If you are still experiencing issues, please contact our Customer Care Team.
How do i create an account?
You need an account to be able to shop on our site. Let’s be friends, it allows you to place orders without you having to fill in your details each time you shop with us.
You can create an account now or you can start shopping straight away and set up your account when you checkout.
Contact us
I’ve a question about my order, who do I contact?
You can reach us on any of our social media (Facebook, Instagram, Twitter), via phone (+Viber, Whatsapp) at +386 40 191 313, or email ionex@ionex.si
Don’t forget, if you are contacting us about an order, we need your email address or order number to sort you out as quickly as possible.
Approximate Response Times:
- Telephone – instant, if the line is not busy.
- Email – 2 hours
- Facebook message – 2 hours
I love your products. Do you allow wholesale?
If you’re interested in finding out more about Wholesale opportunities with our ionizers, email us at: ionex@ionex.si
