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FREE SHIPPING OVER 400€

14 DAYS ITEM RETURNS

2 YEAR WARRANTY

100% SECURE PAYMENT

Shipping

Shipping

  • Tracking your parcel

    You can track your parcel on this website. Please choose the English language in the upper right corner. You can also choose mobile version there.

    Enter the security code and tracking number, and you should be able to see the results.

     

    The date of delivery does not include the day of sending of the consignment, Saturday, Sunday, any holidays and the time when the consignment is retained in the country of destination at the customs office (if performing the customs procedure is necessary). Please consider that in December and during other holidays the turnover of postal items is considerably increased and that these (otherwise informative) delivery dates are slightly longer.

    Such shipments can be monitored via internet for all countries throughout the journey, only when all carriers in the transfer provide data to the tracking system.

    In the opposite case, the shipments can only be queried by completing the inquiry. We as the sender can file this inquiry at our local post no sooner than 14 days after sending with a confirmation of sending. The inquiry process may take up to two months from the beginning of the inquiry. Sometimes it is better to wait up to 21 days before filing the inquiry, as 98% od packages gets delivered in this period.

     

    We will start the inquiry upon your request, sent to our customer service at: ionex@ionex.si.

    Please let our customer service know if you have received the package in the meantime.

  • What are my shipping costs

    We ship worldwide. For shipping costs, not specified below, please send your inquiry to ionex@ionex.si.

    Free shipping for orders over 400 EUR is intended for consumers only, not for distributors or other companies.

    European countries

    Our partner in shipment delivery are DPD and Post of Slovenia.

    COUNTRY

    DELIVERY TIME

    <1kg

    1-2kg

    2-5kg

    Austria

    2-3 day

    14,00€

    15,26€

    Belgium

    3 days

    9,77€

    14,30€

    24,58€

    Bolgaria

    3 days

    9,77€

    14,30€

    24,58 €

    Czech Republic

    2 days

    9,77€

    14,30€

    24,58€

    Croatia

    1 day

    12,28€

    13,58€

    Denmark

    3 days

    9,77€

    14,30€

    24,58€

    Estonia

    4 days

    9,77€

    14,30€

    24,58€

    Finland

    5 days

    9,77€

    14,30€

    24,58€

    France

    3 days

    9,77€

    14,30€

    24,58€

    Greece

    3 days

    9,77€

    14,30€

    24,58€

    Ireland

    4 days

    9,77€

    14,30€

    24,58€

    Italy

    1 day

    9,77€

    14,30€

    24,58€

    Latvia

    4 days

    9,77€

    14,30€

    24,58€

    Lithuania

    4 days

    9,77€

    14,30€

    24,58€

    Luxembourg

    2 days

    9,77€

    14,30€

    24,58€

    Hungary

    2 days

    9,77€

    14,30€

    24,58€

    Germany

    2-3 days

    14,00€

    15,26€

    Netherlands

    3 days

    9,77€

    14,30€

    24,58€

    Poland

    3 days

    9,77€

    14,30€

    24,58€

    Portugal

    4 days

    9,77€

    14,30€

    24,58€

    Romania

    3 days

    9,77€

    14,30€

    24,58€

    Slovakia

    2 days

    9,77€

    14,30€

    24,58€

    Slovenia

    1 days

    4,00€

    Spain

    4 days

    9,77€

    14,30€

    24,58€

    Sweden

    4 days

    9,77€

    14,30€

    24,58€

    United Kingdom

    3 days

    9,77€

    14,30€

    24,58€

    Non EU countries

    COUNTRY

    DELIVERY TIME

    <1kg

    1-2kg

    2-5kg

    Switzerland

    Serbia

    Montenegro

    Norway

    Belarus

    Ukraine

  • Where do you ship to?

    Besides USA and Canada we also ship to;

    European countries

    Austria
    Belgium
    Bulgaria
    Croatia
    Cyprus
    Czech Republic
    Denmark
    Estonia
    Finland
    France
    Germany
    Greece
    Hungary
    Ireland
    Italy
    Latvia
    Lithuania
    Luxembourg
    Malta
    Netherlands
    Poland
    Portugal
    Romania
    Slovakia
    Slovenia
    Spain
    Sweden
    United Kingdom

    Non EU countries

    Switzerland
    Montenegro
    Norway
    Belarus
    Ukraine
    Serbia
  • Where is my order?

    You will receive an email once your order has been dispatched which will contain tracking information. You can also keep an eye out on your Shipping or contact our Customer Care Team to help track your order.

    Please remember that on some occasions it could take up until 9pm for the courier to ship your package.

  • Will I be charged customs and import duties?

    EU

    No additional charges (custom or import duties) will be applied to your shipment.

    Non-EU countries

    The price of the items do not include customs and import duties which will vary from country to country. You may be required to pay these when you accept shipping of the items from your courier. If you refuse to accept shipping of the items you have purchased, the courier may return the items to Ionex d.o.o. In the event this happens, Ionex d.o.o. may be required to pay additional charges to the courier in respect of the cost of return including customs and import duties that were payable by you. We will look to recover these costs from you by deducting the relevant amount from any refund owed to you.

  • Do I need to sign for my delivery?

    We understand that you might not be at home to sign for your parcel; therefore it can be left in a safe place or left with a neighbour at your request.

    Please be aware that any instructions left are only requests and are not guaranteed. If this isn’t possible, a calling card will be left which will include details of how to re arrange shipping.

    Usually, you will be able to collect your parcel at your local post office or the courier will deliver it again, if the parcel was shipped via DPD parcel service.

  • Do you ship to po box and bfpo addresses?

    We love everyone equally however we are unable to ship to PO box and BFPO addresses.