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IONIZERS MADE IN SLOVENIA

14 DAYS ITEM RETURNS

2 YEAR WARRANTY

100% SECURE PAYMENT

Shipping

Shipping

  • Tracking your parcel

    Packages sent by DHL Express can be tracked here: https://www.dhl.com/de-en/home/tracking.html

    Packages sent by the Post office: You can track your parcel on this website. Please choose the English language in the upper right corner. You can also choose the mobile version there.

    The date of delivery does not include the day of sending of the consignment, Saturday, Sunday, any holidays, and the time when the consignment is retained in the country of destination at the customs office (if performing the customs procedure is necessary). Please consider that in December and during other holidays the turnover of postal items is considerably increased and that these (otherwise informative) delivery dates are slightly longer.

    Such shipments can be monitored via the internet for all countries throughout the journey, only when all carriers in the transfer provide data to the tracking system.

    We will start any shipping inquiry upon your request, sent to our customer service at: ionex@ionex.si.

     

  • Delivery time and shipping costs

    We ship worldwide. For shipping costs, if not specified below, please send your inquiry to ionex@ionex.si.

    We offer shipping by DHL Express (worldwide), Post of Slovenia (worldwide), DPD (a few countries). Please note that the DHL shipping option appears only after you fill in your shipping address in full, as the price varies by city.

    North America (USA & CANADA)

    Our primary partner in shipment delivery is DHL Express. Delivery time for all USA states and Canada is 3 business days. The exact price varies a bit but is generally around 20 EUR.

    Our other shipping option is Post of Slovenia and USPS, once it reaches its destination. Delivery time for all USA states and Canada is 6-8 business days.

    0-2kg

    2-5kg

    Shipping cost (USA & Canada)

    38,72€

    46,44€

    EU countries

    DHL delivers most packages within 2 business days. Price depends on the shipping address but generally costs between 15-20 EUR.

    Shipping by Post of Slovenia: In the table below, you can find the delivery time for European countries.

    COUNTRY

    DELIVERY TIME (up to 2kg)

    DELIVERY TIME (from 2kg to 5kg)

    Austria

    2 days

    2-3 days

    Belgium

    2 days

    3-4 day

    Bolgaria

    3-4 days

    6-10 days

    Czech Republic

    2 days

    3 days

    Croatia

    2 days

    2-3 days

    Denmark

    2 days

    4 days

    Estonia

    2-3 days

    4-5 days

    Finland

    3 days

    6 days

    France

    2-3 days

    4 days

    Greece

    4-5 days

    4 days

    Ireland

    3 days

    6 days

    Italy

    2-3 days

    4 days

    Latvia

    3 days

    4-5 days

    Lithuania

    3-4 days

    4-5 days

    Luxembourg

    2 days

    3 days

    Hungary

    2 days

    2 days

    Germany

    2-3 days

    2 days

    Netherlands

    2-3 days

    3-4 days

    Poland

    2-3 days

    4 days

    Portugal

    2 days

    3 days

    Romania

    3 days

    4-6 days

    Slovakia

    1-2 days

    3 days

    Slovenia

    1 day

    1 day

    Spain

    3 days

    3 days

    Sweden

    2 days

    4 days

    United Kingdom

    2-3 days

    3 days

    ___________________________________-

    <1kg

    1-2kg

    2-5kg

    Shipping cost (EU countries)

    8,40€

    11,50€

    20,48€

    *note: for shipments that weight over 5kg we charge an extra 5€ for each additional 5kg

    Rest of the world

    For DHL: fill in your delivery address during checkout to see the exact delivery time and cost.

    For shipping by Post of Slovenia, refer to the table below:

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    [/trow]

    CONTINENT

    DELIVERY TIME (up to 2kg)

    DELIVERY TIME (from 2kg to 5kg)

    Europe (non EU)

    3-8 days

    5-8 days

    Asia

    5-8 days

    5-15 day

    South America

    5-8 days

    8-10 days

    Africa

    8-10 days

    7-12 days

    Australia

    4-6 days

    6-10 days

    ___________________________________________

    <1kg

    1-2kg

    2-5kg

    Shipping cost (Rest of the world)

    8,40€

    11,50€

    46,44€

    *note: for shipments that weight over 5kg we charge an extra 5€ for each additional 5kg

  • Where do you ship to?

    Besides USA and Canada we also ship to;

    European countries

    Austria
    Belgium
    Bulgaria
    Croatia
    Cyprus
    Czech Republic
    Denmark
    Estonia
    Finland
    France
    Germany
    Greece
    Hungary
    Ireland
    Italy
    Latvia
    Lithuania
    Luxembourg
    Malta
    Netherlands
    Poland
    Portugal
    Romania
    Slovakia
    Slovenia
    Spain
    Sweden
    United Kingdom

    Non EU countries

    Switzerland
    Montenegro
    Norway
    Belarus
    Ukraine
    Serbia
  • Where is my order?

    You will receive an email once your order has been dispatched which will contain tracking information. You can also keep an eye out on your Shipping or contact our Customer Care Team to help track your order.

    Please remember that on some occasions it could take up until 9pm for the courier to ship your package.

  • Will I be charged customs and import duties?

    EU

    No additional charges (custom or import duties) will be applied to your shipment.

    Non-EU countries

    The price of the items do not include customs and import duties which will vary from country to country. You may be required to pay these when you accept shipping of the items from your courier. If you refuse to accept shipping of the items you have purchased, the courier may return the items to Ionex d.o.o. In the event this happens, Ionex d.o.o. may be required to pay additional charges to the courier in respect of the cost of return including customs and import duties that were payable by you. We will look to recover these costs from you by deducting the relevant amount from any refund owed to you.

  • Do you ship to po box and bfpo addresses?

    We love everyone equally however we are unable to ship to PO box and BFPO addresses.