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Shipping
Tracking your parcel
You can track your parcel on this website. Please choose the English language in the upper right corner. You can also choose mobile version there.
Enter the security code and tracking number, and you should be able to see the results.
The date of delivery does not include the day of sending of the consignment, Saturday, Sunday, any holidays and the time when the consignment is retained in the country of destination at the customs office (if performing the customs procedure is necessary). Please consider that in December and during other holidays the turnover of postal items is considerably increased and that these (otherwise informative) delivery dates are slightly longer.
Such shipments can be monitored via internet for all countries throughout the journey, only when all carriers in the transfer provide data to the tracking system.
In the opposite case, the shipments can only be queried by completing the inquiry. We as the sender can file this inquiry at our local post no sooner than 14 days after sending with a confirmation of sending. The inquiry process may take up to two months from the beginning of the inquiry. Sometimes it is better to wait up to 21 days before filing the inquiry, as 98% od packages gets delivered in this period.
We will start the inquiry upon your request, sent to our customer service at: ionex@ionex.si.
Please let our customer service know if you have received the package in the meantime.
Delivery time and shipping costs
We ship worldwide. For shipping costs, not specified below, please send your inquiry to ionex@ionex.si.
Free shipping for orders over 400 EUR is intended for consumers only, not for distributors or other companies. All orderes eligible for free shipping are shipped via Post of Slovenia, registered and trackable shipment.
North America (USA & CANADA)
Our partner in shipment delivery is Post of Slovenia and USPS once it reaches its destination.
Delivery time for all USA states and Canada is 6-8 days.
<1kg
1-2kg
2-5kg
Shipping cost (USA & Canada)
8,40€
11,50€
46,44€
EU countries
Our partner in shipment delivery is DPD or Post of Slovenia.
COUNTRY
DELIVERY TIME (up to 2kg)
DELIVERY TIME (from 2kg to 5kg)
Austria
2 days
2-3 days
Belgium
2 days
3-4 day
Bolgaria
3-4 days
6-10 days
Czech Republic
2 days
3 days
Croatia
2 days
2-3 days
Denmark
2 days
4 days
Estonia
2-3 days
4-5 days
Finland
3 days
6 days
France
2-3 days
4 days
Greece
4-5 days
4 days
Ireland
3 days
6 days
Italy
2-3 days
4 days
Latvia
3 days
4-5 days
Lithuania
3-4 days
4-5 days
Luxembourg
2 days
3 days
Hungary
2 days
2 days
Germany
2-3 days
2 days
Netherlands
2-3 days
3-4 days
Poland
2-3 days
4 days
Portugal
2 days
3 days
Romania
3 days
4-6 days
Slovakia
1-2 days
3 days
Slovenia
1 day
1 day
Spain
3 days
3 days
Sweden
2 days
4 days
United Kingdom
2-3 days
3 days
___________________________________-
<1kg
1-2kg
2-5kg
Shipping cost (EU countries)
8,40€
11,50€
20,48€
*note: for shipments that weight over 5kg we charge an extra 5€ for each additional 5kg
Rest of the world
CONTINENT
DELIVERY TIME (up to 2kg)
DELIVERY TIME (from 2kg to 5kg)
Europe (non EU)
3-8 days
5-8 days
Asia
5-8 days
5-15 day
South America
5-8 days
8-10 days
Africa
8-10 days
7-12 days
trow]
Australia
4-6 days
6-10 days
[/trow]
___________________________________________
<1kg
1-2kg
2-5kg
Shipping cost (Rest of the world)
8,40€
11,50€
46,44€
*note: for shipments that weight over 5kg we charge an extra 5€ for each additional 5kg
Where do you ship to?
Besides USA and Canada we also ship to;
European countries
Austria
Belgium
Bulgaria
Croatia
Cyprus
Czech Republic
Denmark
Estonia
Finland
France
Germany
Greece
Hungary
Ireland
Italy
Latvia
Lithuania
Luxembourg
Malta
Netherlands
Poland
Portugal
Romania
Slovakia
Slovenia
Spain
Sweden
United KingdomNon EU countries
SwitzerlandMontenegroNorwayBelarusUkraineSerbiaWhere is my order?
You will receive an email once your order has been dispatched which will contain tracking information. You can also keep an eye out on your Shipping or contact our Customer Care Team to help track your order.
Please remember that on some occasions it could take up until 9pm for the courier to ship your package.
Will I be charged customs and import duties?
EU
No additional charges (custom or import duties) will be applied to your shipment.
Non-EU countries
The price of the items do not include customs and import duties which will vary from country to country. You may be required to pay these when you accept shipping of the items from your courier. If you refuse to accept shipping of the items you have purchased, the courier may return the items to Ionex d.o.o. In the event this happens, Ionex d.o.o. may be required to pay additional charges to the courier in respect of the cost of return including customs and import duties that were payable by you. We will look to recover these costs from you by deducting the relevant amount from any refund owed to you.
Do I need to sign for my delivery?
We understand that you might not be at home to sign for your parcel; therefore it can be left in a safe place or left with a neighbour at your request.
Please be aware that any instructions left are only requests and are not guaranteed. If this isn’t possible, a calling card will be left which will include details of how to re arrange shipping.
Usually, you will be able to collect your parcel at your local post office or the courier will deliver it again, if the parcel was shipped via DPD parcel service.
Do you ship to po box and bfpo addresses?
We love everyone equally however we are unable to ship to PO box and BFPO addresses.