FAQ
Of course, if you are not satisfied with the product, you can withdraw from the purchase contract within 14 days from the date of purchase and return it to us immediately with the receipt to the address: IONEX d.o.o., Slomškova 25, 1000 Ljubljana, and we will refund your money to your bank account (TRR). The product must be undamaged and returned in its original and undamaged packaging. Note: Returns of personal hygiene products (toothbrushes) are not possible. Note: Returns of personal hygiene products (toothbrushes) are not possible. For fast and efficient air cleaning, it is best to place the ionizer as high as possible — on a wardrobe, or in the bedroom on a nightstand so that the carbon brush is directed towards the bed. Negative ions slowly fall toward the ground, binding to all airborne pollutants along the way and forcing them to settle on surfaces, preventing them from being re-suspended. This protects your lungs, ensuring that the air is 100% clean. Ion therapy is carried out simply by inhaling negative ions directly near the carbon brush as often and as long as possible throughout the day. The more negative ions enter your body, the better, as there are no side effects. You can perform ion therapy while watching TV, reading, etc. — place a pillow on your chest, put the ionizer on it, and inhale for several hours. This is especially important for allergy sufferers, asthmatics, people with high blood pressure, or anyone with respiratory problems or a weakened immune system. For nighttime therapy, simply place the ionizer on a nightstand or near your bed, directed towards you. The ionizer should operate continuously — 24/7/365. The elimination of symptoms will appear within a few days to a few weeks. Complete removal of all symptoms can be achieved only through daily and regular therapy (as described) over a period of 6 months to 1 year. There is no upper limit for how long you should inhale negative ions — the longer, the better. The IONEX air ionizer never emits harmful ozone, so inhalation is completely safe. Thanks to intensive inhalation of negative ions, many satisfied customers have achieved excellent results, complete symptom relief, and even full recovery, as described in the references on our website and in Lorena Leonardos’ book “Negative Ions as a Method of Healing: Evidence by scientific Institutes Worldwide.” Of course. The ionizer is in fact highly recommended for children and completely safe to use. Regular daily (and nightly) therapy with negative ions is recommended for preventing colds and other infectious diseases, strengthening the child’s immune system, and above all, alleviating symptoms of allergies, asthma, opening the respiratory pathways (both upper and lower), and promoting easier mucus elimination. Children perform ion therapy in exactly the same way and as often as adults. Correct. IONEX ionizers have no filters or noisy fans that would otherwise be needed to pull air through a filter. There is no filter in the world capable of retaining the smallest and most dangerous carcinogenic soot and exhaust particles. Only negative ions can remove them from the air before they enter the lungs. Therefore, the IONEX ionizer uses ionization only — eliminating the need for frequent and costly filter replacements. Maintenance of the ionizer is simple. Unplug the ionizer from the power supply and discharge it by briefly touching the plug to the carbon brush. This discharge can be repeated several times a week, not only during cleaning, especially if you hear a slight crackling sound or feel static electricity when touching the brush (this only means too much static charge has accumulated, which is not dangerous). Then, unplug it completely and wipe the carbon brush with a soft cloth (it can be slightly damp, moistened with detergent). Also, clean the surrounding area of the ionizer, since most of the airborne dirt settles near it. The amount of dirt depends on the level of air pollution and your home’s location. When using the ionizer for the first time, there will be more dirt buildup as the device removes years of accumulated airborne particles. Once the initial cleaning is done, you’ll only need to wipe around the ionizer occasionally, about once a month. Do not place the ionizer on electrical devices (refrigerator, TV, monitor, etc.) or metal surfaces, as this increases static electricity. Never rinse the ionizer under running water or with other liquids. Do not insert anything into the slot where the carbon brush is located to avoid damage. Of course. You can behave as usual — keep your windows and doors open if you wish. Negative ions will immediately remove any pollutants entering your living space from outside air. The difference is significant. The IONEX air ionizer emits a large quantity of negative ions (electrons from the atom’s outer shell) without producing any harmful ozone. A humidifier emits water vapor (water molecules). The electron (negative ion) instantly attaches to airborne particles because it is unstable on its own, thus removing them from the air. Water vapor, however, cannot bind to pollutants and therefore has no cleaning effect. Moreover, water droplets provide an excellent breeding ground for bacteria and are therefore unsuitable. Negative ions have a therapeutic effect on the human body, while moisture in the air does not. Therefore, many “air purifiers” that advertise themselves as ionizers are misleading, even if they have an ion button — measurements have proven that they emit no ions at all. The price reflects the value of the high-quality materials used — especially the unique carbon brush. The carbon brush is the most important part of the ionizer and enables long-term operation (the device lifespan exceeds 10 years). Unlike other ionizers on the market that use metal needles, plasma, or membranes, the IONEX ionizer never produces harmful ozone — thanks to its patented and unique IONEX carbon brush. The price also includes the high cost of protecting numerous patents in different countries (room ionizer, sauna ionizer, car ionizer for dashboard placement, and a special built-in automotive ionizer), as well as the protection of the unique carbon brush, brand and design registration, certifications (which must be renewed), and regular measurements of ozone and negative ions. The ionizer can remain switched on at all times. However, you can move it from room to room (during the day in living areas or the kitchen, and at night in the bedroom or children’s room) to purify the air throughout your entire home. The IONEX air ionizer can also be safely used in bathrooms or other humid environments. We have tested its performance in humid and hot conditions, confirming that moisture does not affect its operation or cause any danger. It is especially recommended for windowless bathrooms, as it prevents stale air and mold growth. Place it as high as possible — for example, on a cabinet. Ne, ionizator IONEX nikoli ne oddaja zdravju škodljivega ozona kot ionizatorji z iglami - kovina namreč reagira z vlago iz zraka in pri tej reakciji nastane zdravju škodljivi ozon. Opravljene so bile meritve negativnih ionov iz ionizatorja IONEX na Zavodu za varstvo pri delu - ZVD, ki dokazujejo, da ionizator IONEX ne oddaja zdravju škodljivega ozona. Meritev imamo v slovenskem in angleškem jeziku. The efficiency of cleaning depends mainly on the level of air pollution. The IONEX air ionizer can purify an entire house or apartment if moved from one room to another, although not instantly — the cleaning process takes time, as millions of particles must be removed from the air. Let the ionizer operate continuously (24/7/365), and the results will be excellent — you will no longer see any floating dust particles in sunlight. The lifespan of the IONEX ionizer is over ten years. The carbon brush does not need to be replaced, but it should be cleaned at least once a month — or more often, especially if you smoke indoors.Money-Back Guarantee
Where should I place the ionizer for effective air purification?
How is ion therapy performed?
Is the IONEX air ionizer suitable for children? How should children perform ion therapy?
If I understand correctly, there are no filters to clean in the IONEX ionizer?
How do I clean the ionizer?
Can I have an open window when the IONEX ionizer is on?
What is the difference between an air ionizer and a humidifier?
Why is the IONEX air ionizer more expensive than other air ionizers?
Do I need to turn off the ionizer? Can I use it in the bathroom?
Does the IONEX Ioniser emit ozone? Some air ionisers are known to emit ozone.
How large an area can the IONEX air ionizer purify?
What is the lifespan of the IONEX air ionizer? Does the carbon brush ever need to be replaced?
Checking the functionality of the KISS YOU polarizing toothbrush is very simple. You only need to press the button located at the bottom of the handle. As soon as you do this, an indicator light—found above the metal plate—should turn on. During brushing, the light will not be illuminated, and you do not need to press the button while brushing. The test should be done before brushing. All of this is also described in the user manual. It works on the principle of polarity, which states that every element in nature has either a positive or negative charge. Elements with the same polarity repel each other, while those with opposite polarity attract.Moisten the toothbrush and your hand, and also add a bit of water into your mouth. When you place the toothbrush on a tooth, the brush temporarily changes its polarity from negative to positive. Since dental plaque carries a positive charge, it detaches from the tooth and transfers to the toothbrush — and is thus permanently removed.In this way, you can successfully remove all plaque, even from the most hard-to-reach areas. Regular brushing with the KISS YOU polarizing toothbrush effectively and reliably protects against tooth decay, cavities, bad breath, gum inflammation, and other oral health problems. It is particularly recommended for people with sensitive or inflamed gums, periodontitis, and similar issues.How can I check if my KISS YOU polarizing toothbrush is still working?
How does the KISS YOU polarizing toothbrush remove plaque and tartar without intense or hard brushing?
We ship throughout Slovenia and to all countries worldwide via DPD or DHL. Deliveries are made Monday to Friday between 8:00 a.m. and 4:00 p.m., excluding weekends, public holidays, and non-working days. After placing your order, you will receive an email containing information about your order status. Once your order has been shipped, you will receive an email or SMS notification from the DPD courier service with an estimated delivery time and location. At this stage, you can still change the delivery time or address by replying directly to this SMS or email. You can also contact our customer support team, who can provide information about your order status. EU countries: No additional charges (customs or import duties) will be applied to your shipment. Non-EU countries: Product prices do not include customs duties or import taxes, which vary from country to country. These costs are your responsibility. In such cases, IONEX d.o.o. must pay the courier for the return shipping costs, including customs and import duties that would otherwise be your responsibility. These costs will therefore be deducted from the refund amount owed to you. Deliveries take place from Monday to Friday between 8:00 a.m. and 4:30 p.m. You will be informed of the approximate delivery time by the courier service via email or SMS, provided you entered this information when placing your order. Delivery is not possible on weekends, holidays, or other non-working days. If you miss the courier, they will leave a note indicating the failed delivery attempt, along with their phone number. Please contact them and provide your parcel number to arrange a new delivery time.Where do you ship?
Where is my order?
Will I be charged customs duties or import taxes for international shipping?
When can I expect delivery?
Please allow one week for your parcel to be returned to IONEX Ltd. Upon arrival, we will send you a confirmation email. You will receive a follow-up email once the return has been processed. If you have not heard from us within 14 working days, please contact our customer service with your order number and details of the returned items. To avoid delays and misunderstandings, please use our returns form, which can be found under the Returns section. Only undamaged products in their original packaging may be returned. Personal hygiene products (toothbrushes and hairbrushes) cannot be withdrawn from the contract (cannot be returned) unless they do not work. To exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract by an unequivocal statement sent by email on info@ionex-ionizers.com within 14 days from the date you received the goods. If the period expires on a non-working day, your deadline is extended to the next working day. It is not enough to simply send the goods back. Please enclose a copy of the invoice, telephone number, email and bank account number or PayPal account to which you would like to receive the refund. Product exchanges are not possible, except in the event of a malfunction within the warranty period of the individual product. Such exchanges must be accompanied by an invoice or a duly completed warranty card. Personal hygiene products (toothbrushes and hairbrushes) cannot be withdrawn from the contract (they cannot be returned within 14 days without a reason) unless they do not work, in which case we will exchange them for a new one. Withdrawal from a purchase contract personal hygiene products (toothbrushes and hairbrushes) not possible (not returnable), except in the event of a fault, in which case we will replace the product within the warranty period. If you want to other products to exercise your right of withdrawal, you must notify us of your decision to withdraw from this Contract by sending an unequivocal statement by email (ionex@ionex.si) within 14 days of the date on which you received the goods. If the period expires on a non-working day, your period will be extended until the next working day. It is not enough to simply send the goods back. Please include a copy of the invoice, phone number, email and the bank account number or PayPal account you wish to be reimbursed to. Refunds will be made as soon as possible and at the latest within 30 days of receipt of the cancellation notice. Refunds are made to the buyer's TR. In order to meet the withdrawal deadline, it is sufficient to send your communication concerning the exercise of the right of withdrawal before the expiry of the withdrawal period. You must send the goods without undue delay and in any event no later than 14 days from the date on which you notify us of your withdrawal from this contract. The time limit is met if you send the goods back before the 14 day period has expired. You will have to bear the direct costs of returning the goods. You can choose the cheapest type of normal delivery, e.g. ordinary post. Please make sure that the goods are unused and undamaged, in their original undamaged packaging, additionally wrapped in outer packaging or bubble wrap. Please do not stick the labels directly on the original box, first put in a bubble or PVC bag. IONEX d.o.o., Slomškova 25, SI-1000 Ljubljana, Slovenia. Therefore, if you change your mind about your purchase made remotely via the online shop, you can return the product to us under the following conditions: You have the right to cancel the contract within 14 days of receipt of the order. To exercise your right to cancel, you must notify IONEX Ltd of your decision to cancel the contract by either completing the cancellation form (see Refunds section) or by contacting our customer service team by email: ionex@ionex.si detailing your name, address and order number and that you wish to cancel the contract. You must do this within 14 days of receiving your order. You must then return the product undamaged in its original packaging. You are responsible for the shipping costs. Please note: Personal hygiene products (brushes, hairbrushes) cannot be returned. The return address is: IONEX d.o.o. We will refund the price you paid for the product. You are responsible for the return shipping costs (purchase and return). You can return products (except personal hygiene products - brushes, toothbrushes) within 28 days of delivery (you must notify us of your intention to return within 14 days of delivery and then return the product within 14 days). Returned items must be in undamaged and unused condition, in their original packaging. We reserve the right to refuse to issue a refund if you return items to us in breach of the terms of our returns policy. For more information, see also "How do I return an item?"Have you received a refund for my product?
How do I return the product?
Can I exchange the product?
What is the refund policy of IONEX Ltd?
Address for refunds:
Can I cancel my order?
Slomškova 25
1000 Ljubljana
Slovenia, EUHow long after delivery can I return the product?
You can be sure that shopping online at www.ionex.si is safe. Our website has an SSL security certificate, which is designed to secure the data transmitted between the server and the website visitor's browser. Credit, debit and debit cards are processed through the reliable Swipe Payment Gateway system. We have several payment options (Slovenia): Personal pick-up is possible at the IONEX store, Slomškova 25, 1000 Ljubljana, Monday to Friday between 9 am and 4 pm. All card transactions are processed securely through Paymill GmbH. Oh, dear! We are sorry to hear that you have encountered technical problems with our website. We recommend that you update your operating system regularly. If that doesn't work, try using a different browser and clearing your cache. Your code: Did you enter the code correctly? Our codes are case sensitive, please try copying and pasting the code into the Promo Code box just before purchase. Date of validity: Please refer to the terms and conditions of the discount code to check if this offer is still valid. Products: Occasionally we offer discounts on only certain selected items and this will be stated in the terms and conditions of the code. Your code may not apply to your selected product. Unique codes: If you are lucky enough to receive a unique code, please note that it cannot be used in conjunction with another discount code and you can only use the code once. Once you have added the selected product to your online basket, you need to press "View basket", enter the discount code in the field provided and press "Apply discount code". Then proceed to the checkout and payment process. Your discount applies only to products in the regular offer and is not added to products already on sale or to exclusive offers. It does not apply to shipping costs, any customs or import duties when shipping abroad, Discount codes are not cumulative and cannot be used in combination with other discounts and promotions (unless specifically stated). Only one discount code may be used per order. Our products sell very quickly due to high demand and occasionally an item you have just ordered is out of stock. These cases are rare. In such cases, we will contact you as soon as possible to check whether you wish to adjust or cancel your order. If your order contains multiple products, we will send you the ones that are in stock and deliver the remainder of your order at a later date when the product is back in stock, or refund your money. You have the right to cancel the contract within 14 days of receipt of the order. To exercise your right to cancel, you must notify IONEX Ltd of your decision to cancel the contract by either completing the cancellation form (see Refunds section) or by contacting our customer service team by email: ionex@ionex.si detailing your name, address and order number and that you wish to cancel the contract. You must do this within 14 days of receiving your order. You must then return the product undamaged in its original packaging. You are responsible for the shipping costs. Please note: Personal hygiene products (brushes, hairbrushes) cannot be returned. The return address is: IONEX d.o.o. We will refund the price you paid for the product. You are responsible for the return shipping costs (purchase and return). We process orders quite quickly (except on weekends and public holidays) to ensure that your order is received as soon as possible. You can make any changes to your order before clicking "Proceed to checkout", after which you will not be able to make any further changes to your order. If you notice an error, you can report it to us by email ionex@ionex.si and quote your order number, or call us if you have placed your order within the opening hours of the online shop (Monday - Friday between 9am and 4pm). If your order is already in the process of being delivered by courier or post, please contact us on 01/439 69 80 or 040/19 13 13. If you wish to return an item, please follow our returns procedure described in the Returns section. After placing your order, you will receive an email containing your tracking details. You can also contact our customer service team (via email ionex@ionex.si) who will provide you with information on the status of your shipment, or you can contact the courier company DPD, through which we ship your orders. Orders are usually dispatched by 1pm on the same day and are available for next day delivery, including weekends and public holidays. Late orders are dispatched the next (working) day or upon receipt of payment. if payment is made on account.Is my payment information secure?
Security is very important to us, which is why our website includes our own encryption software so that we can always ensure the security of critically sensitive information such as your name, address and credit/debit card details. The information transmitted between your computer and our website cannot be read if it is intercepted by someone else.Which payment methods do you allow?
Why can't I access or order from your website?
Why isn't my discount code working?
How do I use a discount code?
Can I use more than one discount code on my order?
Why was my order cancelled?
How long after I receive the parcel can I return the product?
Slomškova 25
1000 Ljubljana
Slovenia, EUCan I change my order?
Where is my order?
To keep up to date with the latest news, promotions and, above all, to be informed about all our products, sign up for our newsletter. You can do this by entering your email address in the sign-up box on our website and clicking "Sign up". If you want to unsubscribe from the newsletter, there are two ways to do so: You can close your account by contacting our customer service team at ionex@ionex.si with the following information: Once we have received this information, we will close your account and send you a confirmation email. However, we may still keep information about you for administrative, tax and audit purposes and retain evidence of the purchase agreement with you for as long as we are required to keep it by law. If you would like to find out what information we hold about you, please contact our Customer Service team. Make sure you have entered the correct username and password to log in to your account. If you have forgotten your password, click on the "Forgot password" link to reset it. If you still have problems accessing your account, please contact our customer support team. You can change your details by logging in. Simply click on "Edit details / edit address". On this page you can change your personal details, password and address. To log in to your account, select "Edit your details" and then select the "Change password" box. A drop-down list will appear asking you to enter your old password and then select your new password before clicking "Save". Your password will now be updated. If you are still experiencing problems, please contact our customer support team. You can create an account to shop on our website. This allows you to save having to fill in your details every time you shop with us. You can create an account now or at the time of purchase. Go under the human icon at the top right of the website, where it says 'My Account' or 'Create Account'.How do I subscribe/unsubscribe from the IONEX Newsletter?
Can I close my account?
Why can't I log in to my user account?
How do I change the information in my user account?
How do I reset my password?
How do I create a user account?
It’s easy to get in touch with us! Call us at +386 1 439 69 80 or +386 40 19 13 13 from Monday to Friday, 9:00 a.m. to 4:00 p.m., or send us an email at info@ionex-ionizers.com Our products sell very well, so we are actively looking for agents and distributors in all countries. If you are interested in wholesale opportunities or partnership details, please contact us at info@ionex-ionizers.comContact
Všeč so mi vaši izdelki. Ali dovolite prodajo na debelo (veleprodaja)?
